As a Front Desk Officer at a real estate firm, you play a vital role in ensuring smooth operations and providing excellent customer service. Your responsibilities include managing the front desk, greeting clients and visitors, answering inquiries, and providing administrative support. Here are some key aspects of your role:

1. Reception and Greeting: As the front face of the real estate firm, you will welcome clients, visitors, and guests with a friendly and professional demeanor. You’ll ensure they feel welcome and assist them with their inquiries.
2. Customer Service: Delivering exceptional customer service is crucial in this role. You’ll handle phone calls, emails, and in-person inquiries, addressing client needs, answering questions, and providing accurate information about properties, services, or processes.
3. Appointment Scheduling: You’ll manage appointment calendars for agents or brokers, coordinating client meetings, property viewings, and other appointments. Attention to detail is important to avoid any scheduling conflicts.
4. Administrative Support: You’ll assist with various administrative tasks such as data entry, document filing, photocopying, and scanning. You may also be responsible for managing mail and courier services, as well as maintaining office supplies.